We finally got to announce the seven Quality Hunters, who will be traveling around the world the next 48 days, collecting ideas and insights on how to improve the flight and airport experience. The Quality Hunters (now season 2, because we already did this last year) is a joint project organised together with Helsinki Airport.
traveling
Can I have any influence on what happens to my luggage on a trip? The recovery rate of notified lost bags by Finnair is 99.7 per cent, so it is extremely unlikely for a passenger to be parted from his or her luggage permanently.