We finally got to announce the seven Quality Hunters, who will be traveling around the world the next 48 days, collecting ideas and insights on how to improve the flight and airport experience. The Quality Hunters (now season 2, because we already did this last year) is a joint project organised together with Helsinki Airport.
We are so interested in the topic that our mission this autumn is to open an extensive discussion about quality with our customers – both current and potential ones. We are looking for four people who will fly to Finnair destinations during October and November and assess quality in the air, on the ground and at our destinations. We call these people Quality Hunters.
In these ratings, we leave behind most run-of-the-mill operators and take the lead for service in the skies of Northern Europe.