Can I have any influence on what happens to my luggage on a trip? The recovery rate of notified lost bags by Finnair is 99.7 per cent, so it is extremely unlikely for a passenger to be parted from his or her luggage permanently.
A pleasant flight consists of many different expectations and experiences regarding service. Every one of us hopes to make our way from the terminal door to the shops, lounge facilities and restaurants in the departure lounge as soon as possible. At the same time we all realize that to do so may just be wishful thinking, and in reality, there may be long queues at the check-in desks, security control, passport control, the ATM, and to the departure gate.