If passengers get annoyed about delays or mislaid baggage, it means an even bigger headache for the airlines. Late departures lead to delays for the next departure, so that in the worst case the entire route network suffers because baggage and customers miss connections and a snowballing of delays begins.
Filed under: Traffic and punctuality | Tagged: AEA, baggage, cancellation, capacity, connection, delay, gateway, processes, punctuality, regularity, reliability | 2 Comments »
