A group of women is crowding the backstage, each one prettier than the next. A brunette stares firmly into a mirror as the makeup artist shades her eyes with a dramatic colour. A blonde lady sways on one foot as … Continued
customers
Well, what do you know! Trust me to jump into yet another fun group of men right after writing about another! This time it wasn’t a bachelor party at all. Yet equally interesting. These joyous men – the Hooks on … Continued
On a cold and wintery Sunday afternoon I hopped onboard Finnair flight AY767 , destination Vienna, Austria. The plane was absolutely packed with passengers from all over the world. Some coming all the way from Asia to discover Europe for … Continued
Customer experience is extremely important to Finnair. That is why we want to take into account what customers think as early as possible in the product development process.