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Finnair Catering is not only Finland’s biggest and most international kitchen, but also a huge logistics company that handles a massive amount of raw materials, equipment and sales goods.
Filed under: Service | Tagged: Catering, in-flight meals, kitchen | No Comments »
Interpreting body language and reading thoughts are clearly best left to the professionals. Despite my great enthusiasm and interest in the subject, I still obtain the most reliable information from words.
Once, when I was serving food, a male passenger looked at the plate and said: “NO MEAT! NO CHICKEN!” Then after a moment’s pause, he continued: “I AM A VEGETABLE!”
Filed under: Service | Tagged: body, body language, expression, interpretation, language, Service, translation | No Comments »
Finnair’s customer service functions will operate as one organisation from 1st October. It is therefore an opportune time to introduce myself to our customers. We do all we can to make your journeys as enjoyable as possible.
Filed under: Service | Tagged: customer, organisation, Service | No Comments »
Sometimes words put a damper on things; there may be too many of them or they may be the wrong ones. At other times, words are completely unnecessary, as you can simply sense the surrounding mood without a syllable being uttered.
Filed under: Service | Tagged: accident, emotion, feeling, flight, help | No Comments »
Next week, on Thursday 27 August, the first phase of a new 150 million euro terminal complex will be opened at Helsinki-Vantaa Airport to serve long-haul route and non-Schengen customers.
This is the first step towards a big change that will lies ahead in the autumn. Next Thursday, a customer arriving at the terminal will see [...]
Filed under: Service | Tagged: airport, My City Helsinki, restaurant, services, spa, terminal, terminal change, terminal extension, Via Helsinki, Via Lounge, Via Spa | No Comments »
When I bid him farewell at our destination, Mr. Kqwbrtmh (name still changed) flashed a big smile and said, “See you again soon!” A happy first-timer. Mission accomplished, I thought to myself, with an image of deafening applause and a standing ovation in my mind.
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Where, how, why? To these questions, which are asked from me from time to time, I need to answer with quite a generalization, for there are so many places, manners and reasons to travel as there are people.
Filed under: Service | Tagged: cabin attendant, helena kaartinen, Service, travel | No Comments »
Finnair has set a target for completing a third of all Finnair ticket sales through the Internet by 2010. There is still some way to go before this target is reached becuase many people – with good cause – remain suspicious of Internet transaction security.
The European Union has criticized many European airlines for their web [...]
Filed under: Service | Tagged: flight ticket, web purchase | No Comments »
Thank you and I’m sorry
thank you for all your heart-warming feedback. And I’m sorry, but as far as I’m concerned, I’m sure there’s no need to say, “Who does she think she is!”
I’m quite aware of who I am – the feedback I’ve received so far has been quite frank, and even though it has mainly dealt with my outer assets, my identity is beginning to take shape.
Filed under: Service | Tagged: blog, comment, compliment | 4 Comments »