As of March, our long haul fleet will be Europe’s youngest, with an average aircraft age of 3 years. The latest Airbus A330-300 offers completely flat beds for all 45 passengers in Business Class.
Filed under: Service | Tagged: airport, fleet, lounge, Service, services, spa, Via Helsinki, Via Lounge, Via Spa | 1 Comment »
Next week, on Thursday 27 August, the first phase of a new 150 million euro terminal complex will be opened at Helsinki-Vantaa Airport to serve long-haul route and non-Schengen customers.
This is the first step towards a big change that will lies ahead in the autumn. Next Thursday, a customer arriving at the terminal will see [...]
Filed under: Service | Tagged: airport, My City Helsinki, restaurant, services, spa, terminal, terminal change, terminal extension, Via Helsinki, Via Lounge, Via Spa | No Comments »
Wednesday August 5 is a momentous day for Finnair. That is when the airline will concentrate all traffic and customer services at Helsinki-Vantaa airport’s Terminal 2 (T2), along with its other cooperation partner airlines. After the move, Finnair check-in and departure gates will be much closer to each other. Distances from one to the other [...]
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A pleasant flight consists of many different expectations and experiences regarding service. Every one of us hopes to make our way from the terminal door to the shops, lounge facilities and restaurants in the departure lounge as soon as possible. At the same time we all realize that to do so may just be wishful thinking, and in reality, there may be long queues at the check-in desks, security control, passport control, the ATM, and to the departure gate.
Filed under: Service | Tagged: airport, check-in, departure, luggage, tips | 1 Comment »
Finnair monitors customer satisfaction continuously by means of customer research and feedback systems. The ‘traffic lights’ that we use as working tools show clearly in which areas of our service we are succeeding, where attention is needed, and where development work is required. The predominant colour of those lights is an encouraging shade of green.
Filed under: Service | Tagged: service quality, Skytrax, viaHelsinki | 9 Comments »
The cabin look is now brighter, warmer and more easy-going than before. Safely, freshly and creatively, with a Finnish flavour. Customers’ first assessments from daily flights to Kittilä in Lapland can be summed up in one word: ‘Wow!’. Passengers on the New York route will be next to assess the new interior.
Filed under: Service | Tagged: cabin, design, interior, textiles | No Comments »
The new facilities will include a 250 seat via.lounge and a restful spa area, via.spa. The spa will contain four separate saunas, treatment rooms for ‘express’ treatments as well as those of a more leisurely nature, foot treatments of various kinds and a mineral water pool for health baths.
Filed under: Service | Tagged: airport, connection, fast lane, Finnair Plus, renovation, restaurant, sauna, spa, transfer | 1 Comment »
Finnair’s new check-in area in London Heathrow Terminal 3 is located on the far right of Hall 5 as you come into the terminal. From there you travel up escalators and via the security check to a large area of shopping and restaurant services. The departure gates are located suitably close to this area.
Filed under: Service | Tagged: check-in, Heathrow, London | 3 Comments »
In these ratings, we leave behind most run-of-the-mill operators and take the lead for service in the skies of Northern Europe.
Filed under: Service | Tagged: airline, quality, Skytrax | 1 Comment »
