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In the general environmental discussion, views on flying are usually quite black-and-white with “fly” or “don’t fly” as the only options. However, most of us do need to fly for work or in order to go on holiday, so instead of just shrugging our shoulders, we should give some consideration to the choices we make [...]
Filed under: Environment | No Comments »
Occasionally, the airline passenger finds himself/herself in the unfortunate situation of discovering that the flight is delayed because of a technical reason. The text appearing on the screen or the announcement heard on the loudspeakers may evoke questions in the minds of passengers. In such a situation, one should remain calm, however. “Technical reason” on [...]
Filed under: Safety, Technics, Traffic and punctuality, Uncategorized | Tagged: aircraft maintenance, airmanship, Finnair Technical Services, mechanics, Safety, training | No Comments »
Finnair has set a target for completing a third of all Finnair ticket sales through the Internet by 2010. There is still some way to go before this target is reached becuase many people – with good cause – remain suspicious of Internet transaction security.
The European Union has criticized many European airlines for their web [...]
Filed under: Service | Tagged: flight ticket, web purchase | No Comments »
Wednesday August 5 is a momentous day for Finnair. That is when the airline will concentrate all traffic and customer services at Helsinki-Vantaa airport’s Terminal 2 (T2), along with its other cooperation partner airlines. After the move, Finnair check-in and departure gates will be much closer to each other. Distances from one to the other [...]
Filed under: Service | Tagged: airport, Helsinki-Vantaa, T2, terminal | No Comments »
The opening of each long-haul route has presented a new challenge to Finnair Catering. Starting with the correct way to boil rice, Finnair’s chefs have conjured new skills with every Asian destination. National cuisine is a culturally sacred issue, and with the assistance of local experts, Finnair’s chefs are dedicated experts in the secrets of Chinese, Indian, Japanese, Korean as well as Thai cuisine.
Filed under: Service | Tagged: Catering, in-flight meals, wine | No Comments »
A pleasant flight consists of many different expectations and experiences regarding service. Every one of us hopes to make our way from the terminal door to the shops, lounge facilities and restaurants in the departure lounge as soon as possible. At the same time we all realize that to do so may just be wishful thinking, and in reality, there may be long queues at the check-in desks, security control, passport control, the ATM, and to the departure gate.
Filed under: Service | Tagged: airport, check-in, departure, luggage, tips | No Comments »
