Posted on May 29, 2009 by Jussi Ekman
As pilots, we concentrate on flying the aircraft to its destination as smoothly as possible, so that passengers can focus on keeping their coffee in the cup. Here’s a tip for doing that: first sip any excess coffee, and then lift the cup off the tray table and keep it in your hand instead, but don’t use the armrest for support. Your hand on its own is surprisingly steady, and can usually keep your cup balanced without spilling the coffee.
Filed under: Safety | Tagged: CAT, clear air turbulence, turbulence, wake turbulence, windshear | No Comments »
Posted on May 14, 2009 by senjalarsen
The launch of the new route was preceded by monumental preparation. The company wanted to arrive in style and to make a lasting impression. Finnair wanted to represent everything that being Finnish represents, including design, style and service. All foremost Finnish designers were employed to create the display. Something unparalleled in the airline world had begun.
Filed under: History, Service | Tagged: cutlery, DC-8, Finn Hostess, Finnish Design, New York, Paavo Nurmi, Space Age, transatlantic flights, Ultima Thule | No Comments »
Posted on May 8, 2009 by Markku Remes
Finnair monitors customer satisfaction continuously by means of customer research and feedback systems. The ‘traffic lights’ that we use as working tools show clearly in which areas of our service we are succeeding, where attention is needed, and where development work is required. The predominant colour of those lights is an encouraging shade of green.
Filed under: Service | Tagged: service quality, Skytrax, viaHelsinki | 8 Comments »
Posted on May 6, 2009 by senjalarsen
Finnair’s traffic nerve center is the Network Control Center, which makes decisions, coordinates activities and maintains direct contact with our aircraft at all times. In addition, Finnair can put together a special irregularity task force at short notice, with members that literally have their bags packed, ready to go at any time. Regardless of the situation, we are always ready. As the variety of possible irregularities is wide, the task force is assembled according to the specific requirements of each circumstance, using the corporation’s best experts as well as outside contacts.
Filed under: Service | Tagged: authorities, health, IATA, infection kit, irregularity task force, mexican flu, Network Control Center, Safety, swine flu, swine influenza, WHO | No Comments »
