Take-off to Bollywood!

I was just enjoying a bit of a foray into the internet and social media world when, suddenly, a greeting flashed up at the bottom of my screen. “Moi,” it said. The word, “hi” was thoroughly Finnish but spoken by a former member of our cabin crew from Mumbai.

We said a quick hello and compared our rosters. I had a spell of no shifts coming up, marked with a long row of OFFs on my roster. ”Wow, take off and come here. Stay with us and do a course or volunteer or something. Too many offs doesn`t suit you!” he replied.

His reply made me smile and reminded me of something an Indian acquaintance once said about his home country; Indians might be separated by a multitude of languages and culinary traditions, but one thing they all have in common is the warmth of their hospitality. I thought that was beautifully put.

The idea began to grow wings and our messages were rapidly flying back and forth across the information highway. I nodded and shook my head in proper Indian style to express my enthusiasm as I listened to my friend talk about the unifying impact of Bollywood on the Indian nation. We also discussed the role of dance as a shared global language. I didn’t voice my suspicion that we reserved Finns might well find it easier to master Hindi and Marathi than to get our hips moving.

As our flurry of communications began to wind down and I had a chance to draw breath, I suddenly recognised what I was feeling – it was most definitely a strong sense of joy. An emotion that is rarely associated with either of our countries, but is demonstrably very much alive in both.

And there we had it, a Finnish-Indian, or should I say Findian, grand plan and instead of a row of OFFs, my roster now said “Take-off to Bollywood!”.

Before my keyboard had a chance to cool down, I phoned a colleague who is familiar with the company slogan “Designed for you”, but who also has a genuine love for everything home-made, hand-made and genuine. Under these values, we brought together a group of colleagues, even drafting in a pilot, and set about turning that plan into reality on flight AY 021 Helsinki to Delhi. All sorts of funny things happened on our spontaneous trip but that is a whole other story.

Today, the 26th of January, is the Republic Day of India and we were extremely happy to Bolly through the woods to send you our greeting with respect and joy to spend this special day with you all over India!

Insider’s guide to Helsinki

“Insider’s guide” is a new series of blog post where Finnair employees from around the world share their favourite spots in their home cities. This month’s guide takes you to Finnair’s homebase, Helsinki, where Aku Varamäki, social media manager from Finnair, shares her favourite spots.

New York Times just recently listed Helsinki on their list of places to visit in 2012 and no wonder why, it genuinely is a great city. My only wonder is why Helsinki came second, not first on their list. Then again, I may be a little bit biased.

I love Helsinki. It’s a cozy little town but it still offers everything you need and there’s always something going on. Here are my tips for anyone visiting my beautiful home city:

1) The Harjutori Sauna. Your visit to Finland won’t be complete without a sauna experience and Harjutorin Sauna is the perfect spot for experiencing urban sauna culture. After and between the wonderful, relaxing heat, or löyly, as we call it, you simply step out to the sidewalk to cool off. This is one of the few remaining urban saunas left in Helsinki and a place to get in talks with the natives, if you so wish.

2) Design District Helsinki. A collection of interesting and wonderful small shops, galleries, restaurants and boutiques in the pretty streets of Punavuori and Southernmost blocks of Helsinki. Check out this map to see where to go.

3) Tavastia Club. You may want to see the new Helsinki Music Centre, simply because it’s beautiful (many Helsinkians might disagree on that though!), but if you’re into more rock, pop or indie type of music, you’ll have to check who’s playing at Tavastia. The place itself is an important part of the Finnish music scene. Classic.

4) Restaurant Juuri. A nice restaurant serving good food with a Finnish twist. Try their “sapas” (Finnish tapas) for new flavours. Oh, and I love their sausage with vodka mustard! Other nice Finnish restaurants on the more relaxed side include Kuukuu and Sea Horse a.k.a. Sikala.

5) Tintin tango. There are many nice places (for example Fanny, and Café Engel) to enjoy brunch on a weekend morning, but my favourite is Café Tintin Tango. It’s a great place to go to with a group of friends and have a tasty brunch with too many cups of coffee. I love the atmosphere, which consists of the smells of the bakery, tango playing and happy chatter in the background and people doing their laundry… Yes, you can do you laundry while having breakfast.

6) Enjoy the sea. A walk – or even better, a run! – by the sea is the best way to start your day (or finish it). If you’re in a walking mode, stop by at the funnily peculiar Café Regatta. It’s tiny little red hut by the sea, full of strange little details and a perfect spot for enjoying the sun on a sunny winter’s day. In summer time, Mattolaituri is the place to be. If you’re more into running like myself, then run around Seurasaari the island. It’s also an outdoor museum and a classic route for runners enjoying the seaside.

7) Yrjönkadun uimahalli. Us Finns, we like being naked! In this public swimming hall men and women take turns on different weekdays, some of them naked. You may also spot our president Tarja Halonen swimming here. However, the appeal of this place is not the nudity but the beautiful architecture and atmosphere of it. And don’t be intimidated – it’s OK to put your swimming suit on.

8) A pub crawl in Kallio. Kallio is a “working class” district with a lot of young people, artists and just people from all walks of life. My favourite bars in Kallio include Musta Kissa, Siltanen and Rytmi but there are plenty more to choose from, some of them a tad more rough than others.

PS. You can follow Finnair on Foursquare. You can also find this list from there and more will follow!

Finnish Snowhow

If you want to practice aviation in Finland, there is one thing you need to master – winter operations.

Finnair has always been a trailblazer for winter flying. At the very beginning, this involved operating on sea ice with planes that had been fitted with skis, as this photo from 1928 demonstrates.

It shows Finland’s first ever commercial airline pilot, Gunnar Lihr, demonstrating a coal-burner steam boiler he had devised to Aero’s (later Finnair) founder and first ever director Bruno Lucander, seen on the right. The ingenious device acted as a heater for the Junkers 13’s L-5Z engine, circulating hot water through pipeworks that acted, in a complete role reversal, as a water cooling system during flights.

Since those days, Finnair has distinguished itself as an expert in on-ground icing and as a developer of sensors and de-icing fluids.

Despite immense technological advances, Mother Nature does not make things easy during the winter season. Even today, jet engine compressor vanes must be checked carefully for ice prior to ignition. If ice has formed, it is removed using blowers. Aircraft wings must also be cleared of snow, ice and frost prior to take off. Today, this is done using water and propylene glycol-based detergents. The glycol is used to prevent the water from freezing but many readers may be surprised to discover that the solution is up to 50% water. The first step is to spray hot type I fluid at high pressure. This breaks down the ice mechanically and clears any snow and frost that may also be present. If there is a risk that snow or frost may re-form on the wings, thickened type II or type IV fluid is then applied to the wings, again at high pressure. The fluid is designed to melt any fresh snow and prevent it from adhering to the wing.

The pilot is then responsible for assessing the holdover time, or the time the treatment can be expected to continue to offer protection to the wings, using a series of tables. Relevant factors include the temperature of the wings, the amount of precipitation, wind speed and, naturally, the type of fluid used and amount of glycol it contains. The viscosity must be such that the fluid flows off the wings during the acceleration prior to take off. If the holdover time is exceeded while the aircraft remains on the tarmac, retreatment is required. Fortunately, this is extremely rare.

Performance values are calculated for each takeoff. The gross weight, wind speed, atmospheric temperature, air pressure and, importantly, the friction coefficients recorded on the runway are used to calculate flap positions and speeds, the so-called decision speed V1, rotation speed, the speed at which the aircraft takes off and the minimum safe speed airborne V2. If there is major disruption prior to decision speed, such as engine failure, the aircraft can be brought to a halt on the remaining stretch of runway. If the disruption occurs after decision speed has been reached, the takeoff will be concluded and all obstacles are calculated to be cleared, even with one failed engine.

When operating on icy and slippery runways, particular care is taken to account for the width of the cleared runway in the event of engine failure. The friction coefficients must be such that, in the prevailing wind in an asymmetrical thrust situation, the aircraft can be maintained within the cleared section of the runway. If the coefficients are not sufficient and the cleared area is not wide enough, the aircraft will not be able to take off.
In thick cloud, temperatures may often dip below zero, even in summer. The precipitation in the cloud can form ice on the leading edges of the aircraft wings and engines, which are still cool following time spent at higher altitudes. These edges are kept free from ice thanks to so-called hot engine bleed air. In addition, all external sensors and cockpit windows are electrically heated.

The aircraft’s altitude is calculated using air pressure. As the air thickens in colder conditions, the actual altitude can be lower than that indicated, i.e. the altimeters can “lie”. To account for this, the so-called obstacle clearance must be included in all minimum altitude calculations.

As with takeoff, performance value calculations are repeated for landing. The prevailing runway and weather conditions are used to ensure that the aircraft will come to a halt on the correct runway. In icy conditions, the crosswinds must be sufficiently low to allow directional control even though rudder control is reduced as the aircraft decelerates. The directional control is possible in large part due to the anti-skid system on the breaks, which, as many readers will know, has also been adopted by car manufacturers over the years.

Rolling the aircraft in icy weather can prove challenging, as is demonstrated on this video.

The most significant risk factor for winter aviation is posed by airports which rarely experience true winter conditions. In recent years a number of key international airports, including Amsterdam, Paris and especially London and Frankfurt, have been caught off-guard by significant snowfall and been forced to close runways following minor snow cover amounting to just 10cm. In the past decade, Helsinki-Vantaa Airport has closed for only a matter of hours due to weather.

A snowfall of 10cm may not sound like much, but for an airport the size of Helsinki-Vantaa, it equates to 7,000 lorry loads of snow. So far this year, we have had a total of 180cm of snow, equivalent to 126,000 loads of the white stuff. The snow is never cleared completely from the area, but is instead transferred from one area to another. In my opinion, both Finnair and Finavia, the service provider, have managed this side of the operations impeccably. Finnair has a good fleet of de-icer vehicles and thanks to Finavia’s 120 strong staff and 50 specialist vehicles, the runways are closed for just 10 minutes out of every full hour, even in heavy snowstorms.

Delays are often calculated in minutes, not in hours. Usually, a dozen or so vehicles are dispatched to clear the runway in a single run. The vehicles are fitted with snowploughs, brushes, blowers and friction meters as well as a range of other equipment. Driving in formation at 60kmph, it does not take them long to clear a runway. The largest vehicles are manufactured by the Finnish Patria-Vammas.

One should not forget, however, that the hardware alone will not guarantee success. To run an airport smoothly through a winter season takes seamless cooperation and careful planning by the airport service provider, air traffic control, airlines, handling companies and all other operators.
The insufficient resources available at the central European airports in recent years have led to the airports and airlines affected suffering financial losses amounting to millions. In my opinion, it is simply not right that airlines and their passengers, who are charged significant navigation and landing fees, should bear the brunt of badly maintained airport facilities. An airport like Helsinki-Vantaa, where safety is considered of paramount importance, is also highly efficient and, as a result, pilot-friendly. I suspect I am not far off in suspecting that the passengers, too, appreciate prompt service.

Already looking forward to the arrival of spring,

Jussi Ekman

Santa’s choice

Look who we spotted in the Finnair Lounge at Helsinki Airport!

Happy holidays, everyone!

The new uniforms are here!

Starting today, you can spot Finnair cabin crew dressed in their new uniforms. What do you think of them?

PS. We uploaded some photos of old uniforms on our Facebook page from the past decades. Some of them are very classy and show what a long design heritage we have, while some… well, some are just a bit more wicked!

Thank you to the Quality Hunters community

The Quality Hunters project is approaching its end and we will announce the winning idea(s) on Monday. It’s been a wonderful project,  not least because of the eight Quality Hunters, but also because of the whole online community that has made it so unique.

There are not many things that feel as good as saying thanks when you really, really meant it. We’ve been amazed by the online community’s brilliant ideas and involvement. And it’s been so much fun, too! This is our (my) thank you message to the absolutely fantastic Quality Hunters community which made this whole project so successful. One more time: THANK YOU.

 

The Quality Hunters’ travels may have stopped but we would like to continue working together with you. So this is not the end, but only the beginning – stay tuned!

Aku Varamäki
Social media manager

Retro flight in the original Silver Bird theme

Since 1923, when consul Bruno Lucander founded an upstart Finnish airline called Aero, Finnair’s approach to customers has always had a personal touch. Lucander himself sold tickets, helped passengers with luggage, and even helped pilots moor the seaborne Junkers aircraft.

By the 1950s, Aero had changed its name to Finnair while management had a little more help in the air. The airline’s state-of-the-art Silver Bird Convair aircraft, the first with a pressurized cabin, took passenger comfort to new heights. The original Convair cabins had leather armchairs in two rows, tasty meals were eaten at tables and the airline even offered passengers the use of an electric Philishave razor.

This year Finnair celebrates 88 years of quality service and peace of mind in air travel with selected retro flights in the original Silver Bird theme. This is the retro flight to Hamburg on Finland’s Independce Day, December 6, 2011. Enjoy!

The Finnish sauna experience

The Finnish crewmembers serving you on board have a heritage stemming from a strong and unique people. You may not know much about us, but there a few characteristics of our culture that are fairly well known even outside Finland. One of these is the Finnish sauna.

Saunas and other types of heated bathing rooms are certainly found in many cultures, but nowhere else is it as large a part of the national identity and culture as it is in Finland. For us Finns, the sauna is a part of life that we become familiar with very early in childhood. In our country of six million people, there are two million saunas. That’s right, one sauna for every three Finns. We use the sauna for spiritual relaxation with family and friends, after sports and exercise, as part of an evening spent with friends or co-workers or even for no particular reason at all. The warmth of the sauna also helps us through our cold and dark winters. The sauna is a place for celebration, negotiation, discussion and deep deliberation. Finnish policymakers and influential business figures have probably negotiated some of their best contracts in a sauna. For a Finnish host, the sauna is a source of pride and a gesture of hospitality. If your somewhat taciturn Finnish host invites you to join him, stark naked, in a small wooden room heated to nearly one hundred degrees Celsius, please don’t run for the hills.

Perhaps a quick briefing will put your mind more at ease. The sauna is heated by a special sauna stove with rocks that are heated to very high temperatures either by electricity or by burning wood. The hot rocks heat up the sauna to approximately 80-90 degrees Celsius. The bathers sit on elevated wooden benches and throw water on the hot rocks. The water vaporises, heating up the room and increasing the humidity in the air. Perspiration removes toxins from the body, improves circulation and relaxes the bather. The traditional sauna experience also includes a vasta, a bunch of small fresh birch branches with leaves on, used by the bathers to swat themselves and their fellow bathers briskly to open up the skin’s pores and further boost blood circulation. Sounds strange? Perhaps it is. But we are not alone in having strange bathing customs – don’t forget the Turks and their sandbag-sized loofahs!

There aren’t many things better than the sauna in Finland, but nature is one of them. Finland is a sparsely populated country with plenty of clean nature. Most of Finland is covered by forests and we also have over 100,000 lakes, most of which have very clean and even potable water. A Finn is perhaps happiest when he or she can combine the two pleasures of the sauna and Finnish nature. With the sun setting on the horizon late on a summer evening, casting a shiny bridge across the glassy calm surface of a lake, a Finn can spend hours bathing in the sauna, taking breaks to swim and just sit on the porch enjoying the peace and quiet. In moments like that, the stresses of modern life feel a million miles away. The feeling is actually not dissimilar to the one you sometimes have aboard an aircraft, gliding across a quiet and empty sky, beyond the reach of all the noise and fuss down on the ground.

My favourite sauna is pictured here. It is in Eastern Finland, right on the waters of a pristine lake. It passes below the left wing of Finnair’s aircraft bound for the Far East approximately 32 minutes after departing Helsinki. I may be down there, sitting on my porch enjoying my summer holiday, watching a family of swans glide along the surface of the lake and the traces drawn in the sky by airplanes.

If any airline in the world were to have saunas on board, Finnair would be it. Sadly, the strict fire, electricity and water safety standards mean that we are unlikely to ever see a sauna aboard a passenger aircraft. Nevertheless, I do have some good news on this front for Finnair’s transfer passengers: they can experience a genuine Finnish sauna right at the airport, at Finnair Spa & Saunas. If your itinerary includes a stopover in Helsinki with an hour or two to spare, don’t miss out on this wonderful experience at the Finnair Spa and Saunas.

Working as an angel – a Finnair service angel

At the beginning of the summer, 12 angels found their way to the astonishing world of Helsinki Airport. Behind them they had a competition with hundreds of other applicants, where they had already had to face confused passengers, examinations, roller derby bouts and, some of them, even mushroom dance performances.

It really was exciting to take the escalator up to the departure lounge of Terminal 2 for the first time: the angels were dressed in summer-style angel outfits, which combined Finnair’s identifying colours of blue and white and printed wings on the back revealing that they were entirely new kinds of airport guides. The angels could feel the first gazes of people at the airport when the escalators finally reached the top. These gazes revealed that the vision was out of the ordinary: who were these youngsters? Tourists? Freaks dressed as Finnair fans? Or did they really work in this place?

And there truly was plenty to do, particularly during the morning rush hours or, for example, the afternoon flutter. No two days were the same, and each passenger problem or emergency was more peculiar than the next.

A typical day of the angels included guiding passengers to the right places, helping with the check-in machines, advising where to find different places at the airport, guiding passengers with connecting flights efficiently to their next flight, handing out sweets to cheer people up and, in special cases, ice cream coupons and compensation vouchers, if everything had not gone perfectly sometimes, namely, due to delays or other issues.

Passengers learned fairly quickly that the young guides were available. And it was not particularly exceptional that one angel received many questions and requests for help at the same time from many different directions. Sometimes it was difficult to divide oneself into so many parts, but generally, by dealing with the passengers’ problems one at a time, these situations could be handled well.  Passengers liked the title Service Angel and thought it was different. Often, the angels were asked to help by calling out “Hey angel, can you help us”, or someone asked them to be their own personal angel, with a twinkle in their eye.

With scooters, the angels were nearly flying through the airport, where the distance from one end to the other is two kilometres. Naturally, their equipment included an angel mobile and a crystal ball for telling the future, that is, a tablet PC, which enabled them to search for information as well as passengers’ email reservation confirmations. The Angel mobile rang often, as urgent errands arose, including, for example, looking for certain people on the plane or taking boarding passes to departure gates.

Over time, the angels learned to recognise the people who needed help; their expressions and body language revealed quite openly that assistance was required. Not everyone would admit it right away, but fortunately, they later came to ask how to proceed or where to go.

“Magic moments” were also experienced many times… Passengers were taken to the right gate at the last moment, missing items found their way back to the owners, or something special was done to make a passenger happy.

The three-month job turned out to be very enjoyable and time just flew, even though the angels were working almost every day. It was quite hard for the angels to leave the airport once they had grown accustomed to the environment, the duties and their workmates. But who knows, perhaps one day they will return…

Ilmari Salminen
Service Angel

Finnair’s oases offer peace of mind at airports

This autumn, Finnair again offers you the opportunity to enjoy a moment of peace and quiet at 13 airports. You can sit down in a comfortable ball chair and listen to music, for instance.

For those thirsting for knowledge, there are digital newspapers and magazines as well as high-speed connections to Finnair-related websites. At the same time, the staff ensures that customers feel at home and charts their travelling preferences. The aim is to provide customers with an opportunity for faster, cost-efficient and above all comfortable travelling with Finnair. This reporting directly from airports relays the customers’ message all the way to Finnair’s headquarters.

As Finnair always follows a customer-centric approach, it has taken this chance to give a sneak preview of Finnair’s high-quality services that ensure peace of mind. Now, everyone can learn more about them in a peaceful and refreshing environment at airports.

Last spring, Finnair’s promotion campaigns already aroused a lot of attention and generated positive feedback. Numerous weary travellers rested in the comfortable cocoon of a ball chair, and Finnair’s fast connections to Asia were a pleasant surprise for many. The campaign staff had fruitful conversations with Finnair’s existing and future customers, and the topics included Finnair’s fast routes, modern fleet, accurate scheduling and high-quality service, for instance.

In October, you can take a moment’s rest in a Finnair ball chair in Vienna and Beijing, and perhaps elsewhere, too. Welcome to an oasis of peace of mind – we are looking forward to meeting you!

Noora Verronen